Legal Protection of Tourists in High-Risk Tourism Activities According to Consumer Protection Law

  Abstract

In tourism activities, tourism business actors must provide protection to tourists according to the UUPK mandate. UUPK has regulated that tourists have rights, including safety and comfort when traveling, especially in high-risk areas. Security and comfort are then regulated in standard operating procedures, which contain human resources, tools, and services. The purpose of this research is to examine how business actors provide legal protection to tourists participating in high-risk tourism, as well as the legal ramifications of the presence of standard clauses in standard operating procedures at these tourist destinations. This type of legal research uses normative legal research because it examines principles and norms. The results of the study show that arrangements for the legal protection and safety of tourists as well as the rights of tourists as users or consumers of services in the tourism sector have been regulated, both in national law and in international law. Business actors also need to pay attention to several aspects of the diving tourism business. However, currently there are still many business actors who write standard operating procedures with exoneration clauses that are detrimental to tourists